Sometimes a query may be received from a member of the public, requesting clarification of the reason for a particular homeopathic prescription and/or the prescribing protocol used by another practitioner. They may claim that they had been unable to contact their practitioner; they may also be querying the credentials of that practitioner.

The inquirer may or may not be a bona fide patient. However, irrespective of this, the correct approach would be consistent and the same.

Always remember the issues relating to ‘duty of care’ and the dangers involved in providing advice without a consultation.

Also remember that, under the AHA’s Code of ethics and practice and ARoH’s Code of professional conduct, practitioners should refrain from making disparaging remarks about other practitioners. Badmouthing other practitioners is unprofessional and will reflect badly on the perpetrator.

The recommended protocol, should a practitioner be requested to comment on the treatment provided by another practitioner, is to:

• Make no comment about the other practitioner or their treatment plan.
• Wherever possible, encourage the patient to contact their original practitioner to answer any queries regarding their treatment.
• If the person doesn’t wish to return to their original practitioner, then make an appointment for a consultation.
• At this stage you may request the patient’s consent for you to contact their previous practitioner to obtain a case summary to enable a proper assessment of their case.

When dealing with such enquiries it is recommended that you keep a record of the enquiry, including:

• Date and time of the enquiry.
• Details of any communications including name and contact details of enquirer (if provided), and all details of the enquiry.
• Record of permission to contact original practitioner (if a consultation has been requested).
• If the enquirer is seriously concerned and wants to take the matter further, they should be referred to the AHA’s national office. This advice should also be recorded.